Disclosures about OIA Relationships with Parties, Lawyers, and Neutral Arbitrators

This page provides information required to be disclosed by Standard 8 (b) (1) and 8 (c) of the Ethics Standards. It will be updated as needed.

1.  The Office of the Independent Administrator ("OIA") does not have a financial interest in any party.

No party, lawyer in the arbitration, or law firm with which a lawyer in the arbitration is currently associated is a member of or has a financial interest in the OIA. 

No party, lawyer in the arbitration, or law firm with which a lawyer in the arbitration is currently associated has given a gift, bequest, or favor to the OIA.

Marcella Bell has a contract with the Kaiser Foundation Health Plan Arbitration Oversight Board to independently administer the mandatory arbitration process between Kaiser Permanente and its members.

The Arbitration Oversight Board is an unincorporated association, funded by a trust that was established by Kaiser Permanente.  The Arbitration Oversight Board consists of thirteen individuals, and is chaired by Richard Spinello, retired Executive Director of Financial Risk and Insurance, Children's Hospital of Orange County, and vice-chaired by Donna Yee, MSW, Ph.D., retired Chief Executive Officer of the Asian Community Center of Sacramento Valley. According to its bylaws, no more than four members may be Kaiser-affiliated. The Arbitration Oversight Board was created to ensure that the OIA would be independent from Kaiser Permanente.

2.  The OIA has no financial relationship with any person in its pool of possible neutral arbitrators. 

Arbitrators are recruited and added to the pool continuously. Arbitrators who wish to be added to the pool of possible arbitrators complete and submit an application.  The OIA, acting alone, reviews the applications and selects arbitrators for its pool based upon the published qualifications which are posted on our website under the Forms tab for neutral arbitrators. Any individual who applies will either be admitted to the panel or cited to the specific qualification which the person failed to meet and given an opportunity to show that he or she actually meets the requirement. The OIA provides arbitrators in its pool with information about new statutory and regulatory requirements regarding consumer and health care arbitration, such as the Ethics Standards.

Neutral arbitrators are selected for a specific case in the following way. The List of Possible Arbitrators given to the parties in any given case contains twelve names and is generated randomly through a computer program. The names are drawn from the OIA’s three geographic pools of possible arbitrators – Northern California, Southern California, and San Diego. When the OIA sends a list to the parties, it is accompanied by background information about the arbitrators named on the list, as well as copies of anonymous party evaluations the OIA has received for the arbitrators. Redacted decisions issued by OIA neutral arbitrators within the last five (5) years are available on our website under the Neutral Arbitrator Decisions tab. The parties in a case may, within the confines of the Ethics Standards and OIA Rules, jointly select any neutral arbitrator. If they do not, the OIA uses the lists that the parties return to determine which neutral arbitrator the parties have selected.  Each side may strike up to four names and rank the remaining names. That selection is still subject to California's statutory disclosure and disqualification procedure.

If the OIA receives a party’s timely notice of disqualification following the statutory disclosure by a neutral arbitrator, or following the failure of a neutral arbitrator to send such a disclosure, the neutral arbitrator is disqualified and another neutral arbitrator is selected pursuant to OIA Rules.

The OIA complies with any court orders addressing either appointment or disqualification of neutral arbitrators.