Welcome to the Home Page for the Office of the Independent Administrator, or the "OIA."  The OIA administers arbitrations between Kaiser Foundation Health Plan, Inc. and its California health plan members.  The OIA is a neutral, independent office.  We are not part of Kaiser.

The OIA website provides information about the OIA system, the OIA Rules, the forms that the parties and the neutral arbitrators may need during their arbitrations and all redacted neutral arbitrator decisions for the past five years.  The OIA Rules are the most important as they, along with state law, control the arbitration process.  They are posted in English, Spanish, and Chinese.

The website also provides copies the annual reports under the Reports tab.  The annual reports describe, for a given year, the OIA's pool of neutral arbitrators, how long it took for the parties to select a neutral arbitrator and the procedures they used, how cases closed and the length of time it took to do so, the makeup and activities of the Arbitration Oversight Board, and other matters.  In addition, the 1998 report by the Blue Ribbon Panel that lead to the creation of the OIA is also available.

Parties may be interested in the specific statutory disclosures about OIA cases and the OIA.  This information may be found under the Consumer Case Information tab.  All of the arbitrations in the OIA system are considered consumer arbitrations.

Please contact the OIA if you have any questions or comments.