Welcome to the Office of the Independent Administrator (OIA).

The OIA is a neutral, independent office responsible for administering arbitrations between Kaiser Foundation Health Plan, Inc. and its California health plan members.  The OIA is not part of Kaiser.  Information on how to file a demand for arbitration (DFA) is available here.

This site provides information about the OIA system, the OIA Rules, and the forms that the parties and the neutral arbitrators may need during their arbitrations.  The OIA Rules, along with state law, control the arbitration process.  They are available here in English, Spanish, and Chinese.

Annual reports describing each operating year are available under Reports.  They provide information about the OIA's panel of neutral arbitrators, how long it took for the parties to select a neutral arbitrator, and the procedures they used.  They also describe how cases closed and how long it took.  In addition, the annual reports include information about the Arbitration Oversight Board, its makeup and activities.  The 1998 report by the Blue Ribbon Panel that lead to the creation of the OIA is also available.

Statutory disclosures about the OIA and its cases, which includes a searchable database of all OIA cases since January 1, 2003, and a sortable database of cases received in the past five years may be found under Consumer Case Information.  All of the arbitrations in the OIA system are considered consumer arbitrations.

For more information, please contact the OIA.