Updated 6/3/20

The Office of the Independent Administrator (OIA) has lifted the temporary rule changes previously enacted in order to address COVID-19 concerns.  Please refer to the Rules for Kaiser Permanente Member Arbitrations Administered by the Office of the Independent Administrator which govern your arbitration.


Updated 4/3/20

In response to the high contagion factor of COVID-19 and the new state Stay at Home and county Safer at Home orders, the Office of the Independent Administrator (OIA) will conduct all business remotely via email and phone.

The OIA has received authority from the Arbitration Oversight Board (AOB) to enact temporary OIA Rule changes during this period as follows: 

1. Deadline for claimants to pay the $150 filing fee or submit filing fee waivers pursuant to OIA Rule 12 has been extended for at least 30 days.

2. Deadline for parties to return their Lists of Possible Arbitrators pursuant to OIA Rule 16 has been extended for at least 30 days for matters where both parties have not returned their List(s).

3. The OIA will not select a neutral arbitrator pursuant to OIA Rules 17 or 18 unless we receive assurance that the neutral is able to act in accordance with statutory deadlines. If a neutral is unable to comply with statutory deadlines, the OIA will extend the selection for two weeks and revisit after the time period has lapsed.

4. Neutral Arbitrators may serve decisions and/or orders electronically rather than by mail as required by OIA Rule 39.

5. Deadline for Kaiser to submit a claimant’s Demand for Arbitration to the OIA pursuant to OIA Rule 11 has been extended for at least 30 days. 

6.  The OIA will continue to timely process any request for expedited procedures.  The OIA will not delay any expedited request.  (UPDATED 3/21/20)

7.  Declare that any dates, from March 23, 2020 to April 3, 2020, be deemed holidays for purposes of counting days pursuant to OIA Rule 43.  (UPDATED 3/21/20)

8.  Pursuant to OIA Rule 50c, all neutral arbitrators with open OIA cases shall suspend and continue all in-person hearings for 60 days. (UPDATED 3/26/20)

9.  For claimant(s) unable to send a Demand for Arbitration (DFA) by mail to the named Kaiser entities pursuant to OIA Rule 8, the DFA may be sent by email to the OIA at oia@oia-kaiserarb.com.  The OIA will confirm receipt and forward it to Kaiser on behalf of the claimant(s).  Service which is not sent to the OIA by email and is served on Kaiser entities or individuals, must still comply with the mail and personal service requirements of OIA Rule 8. (UPDATED 4/1/20)

10. Pursuant to OIA Rule 50c, all neutral arbitrators with open OIA cases shall suspend and continue all dispositive telephonic hearings for 60 days. (UPDATED 4/3/20)

11. Pursuant to OIA Rule 50c, all neutral arbitrators with open OIA cases shall stay all discovery pursuant to OIA Rule 27 for 60 days.  (UPDATED 4/3/20)

The OIA has done its best to anticipate the areas in which your deadlines may be affected.  If you have any questions about your matter that is not addressed on this site, please contact the OIA.  The OIA will continue to respond to questions and/or concerns you may have regarding your matter and will return your emails or voicemail messages as soon as possible.  Thank you for your patience and understanding during this uncertain period.

Marcella A. Bell mbell@oia-kaiserarb.com

Stephanie O’Neal soneal@oia-kaiserarb.com

Aura Armas aarmas@lawofficemab.com

Office of the Independent Administrator oia@oia-kaiserarb.com




Updated 1/1/20
Welcome to the Home Page for the Office of the Independent Administrator, or the "OIA."  The OIA administers arbitrations between Kaiser Foundation Health Plan, Inc. and its California health plan members.  The OIA is a neutral, independent office.  We are not part of Kaiser.

The OIA website provides information about the OIA system, the OIA Rules, the forms that the parties and the neutral arbitrators may need during their arbitrations and all redacted neutral arbitrator decisions for the past five years.  The OIA Rules are the most important as they, along with state law, control the arbitration process.  They are posted in English, Spanish, and Chinese.

The website also provides copies the annual reports under the Reports tab.  The annual reports describe, for a given year, the OIA's pool of neutral arbitrators, how long it took for the parties to select a neutral arbitrator and the procedures they used, how cases closed and the length of time it took to do so, the makeup and activities of the Arbitration Oversight Board, and other matters.  In addition, the 1998 report by the Blue Ribbon Panel that lead to the creation of the OIA is also available.

Parties may be interested in the specific statutory disclosures about OIA cases and the OIA.  This information may be found under the Consumer Case Information tab.  All of the arbitrations in the OIA system are considered consumer arbitrations.

Please contact the OIA if you have any questions or comments.